tag:blogger.com,1999:blog-2523754873880542370.post2993049462232963189..comments2009-07-12T21:29:03.640-07:00Comments on Summer of 2009 at Cornell University: "Wonderful Wednesday"Unknownnoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2523754873880542370.post-25305314964305140652009-06-25T15:01:18.914-07:002009-06-25T15:01:18.914-07:00Yueming,
Great job posting and wonderful pictures...Yueming,<br /><br />Great job posting and wonderful pictures. <br /><br />Your classes seem very comprehensive. I'm looking forward to visitng the class. I really am impressed with your description of the "virtual hotel" -- this is a wonderful idea and it sounds like you are a natural at it.<br /><br />Cornell is incredibly picturesque and I do appreciate your sharing your pictures with us.<br /><br />Keep up the great blogging -- I'll see you next week.Madeline Kronenberghttps://www.blogger.com/profile/00809038721402994691noreply@blogger.comtag:blogger.com,1999:blog-2523754873880542370.post-20490279575112463062009-06-24T21:05:49.378-07:002009-06-24T21:05:49.378-07:00Yueming,
It sure sounds as though this is a perfe...Yueming,<br /><br />It sure sounds as though this is a perfect fit for you. You're assimilating wonderfully and adapting to the program so well.<br /><br />I hope that when you return you'll share your archive of photos with me. I'm one of those guys that really does enjoy looking at other people's vacation photos.<br /><br />I'm one of those people that when a business does a good job I let them know and when they could improve I let them know that as well. The problem I've seen all too often, Yueming, is that too few businesses--and hotels are amongst them--that don't provide a mechanism to give their clients an opportunity to tell them what's working, what's not working and what it is they need if they're to continue to do business with them.<br /><br />I just returned from a four day stay at a mid-range motel chain where they gave us the option of being green (sine I was in Texas they would have no idea that we invented Green). We could make arrangements where they would not change our bed linens every day unless we asked.<br /><br />I'm not one that requires fresh bed linens every night so I opted for that arrangement. Had they provided me a way to let them know, though, I would have told them that being Green didn't mean they didn't have to make the beds or replace the towels. Even though they have plenty of outlets here in California, I won't be making an effort to use their facilities in the future.<br /><br />They lost my business because they didn't know how to communicate with their customers.<br /><br />Also, this motel gets most of their business from families attending graduation ceremonies at the nearby Air Force Base. A nice feature they offered was a continental breakfast from 7 AM til 9 AM. This would be great except the affairs at the air base started at 7 AM meaning that virtually none of the guests of the motel could take advantage of the free continental breakfast. The y I saw it is that the motel chain already knows the schedule and thinks that the offer of the free breakfast is good enough or they haven't made enough of an effort to find out what it is that their guests really want/need and adjust their breakfast schedule accordingly.<br /><br />By the way, at 5 AM the Denny's right next door was wall to wall filled with motel guests who had already paid for a breakfast at the motel.Don Gosneyhttps://www.blogger.com/profile/17110247579694408858noreply@blogger.com