Through WCCUSD’s Ivy League Connection program, Hercules High School Students Justine Betschart, Stacy Chan, Ramiah Davis-Shephard, Louisa Man, Julia Maniquiz, and Yueming Wang will be attending Cornell University to either study Freedom and Justice or Hotel Operations Management during the summer of 2009.
Thursday, June 25, 2009
More! More! More!
Anyways, today we started off the tactics for profitability class with Ms. McCarthy lecturing us about the Guest Cycle, consisting pre-arrival, arrival, occcupancy, and departure. Furthermore, she went in-depth in terms of the multitude of guest services available. What I had found interesting about this class was Ms. McCarthy always would incorporate examples that could resolve certain realistic scenarios in the hotel industry. Hours later, the Hotelies watched a screening of a short film on the unique characteristics of the hotel industry, or as a matter-of-factly, ones that any team could use, both professionally or personally. High level of trust and respect as well as the commitment to a clear and common problem were among the six characteristics stressed in the segment. Those specific facets were momentous. Being able to rely on a teammate and buying in and committing were vital tools for any group to thrive.
At the computer lab, Mr. McCarthy encouraged us to explore Microsoft Word. Aside from successfully creating a letter template and our own templates based on our style preferences, he showed us how to use the tools properly, including mail merge. I was cognizant of the mail merge option, but never knew how to incorporate it into the document. After that, Mr. McCarthy introduced us to Microsoft Powerpoint and a wide range of functions it could achieve. What endless opportunties there were!
It was clear: I absorbed an immense amount of skills and knowledge today. Each day, I would learn more and more about the hospitality industry. Someday, all that knowledge will pay off, whether I will enter that field or not.