Shifiting away from the usual discussion of hotels, Mrs. McCarthy showcased many videos, featuring many casinos in Las Vegas, a.k.a. "America's playground." It was interesting to see how casinos came about, especially with its unconventional history. In 2007, U.S. commercial casinos earned $3.4 billion in gross gaming revenue.
Being under the direction of Mrs. McCarthy was just a breath of fresh air because it was nice to see her teach another field that she was knowledgeable in. Her flexibility was always a characteristic I admired.
It was super busy in the Hotel Operations Management classroom. All the students, including myself, had been prepping for the final project: the CHESS report. These days, especially during lab hours, students would start typing away. This final presentation would be our chance to make a lasting impression on our professors.
Busy, busy, busy.
Until then,
Stacy Chan
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Stacy,
ReplyDeleteWhile the hotel industry has been highly refined, it often looks like amateur hour compared to Las Vegas style casino hotels. Because the profits can be so high, so much more effort is put into getting the customer in through the doors.
The room itself is almost a negligible part of the deal but a bad stay in one of their rooms can cost them a fortune. I only go to Vegas for conventions but I could tell you horror stories about my stays in a couple of places—big name places. What you should be hearing is about the great time I had there but what I remember are the horror stories and that’s the way things usually are.
You want your customers to walk away with nothing but great feelings about their stay. Even if they can’t gush about their great stay, you want to make sure they don’t have any horror stories to tell.
When people run into problems these are the sources of storied for years yet to come and people will tell those horror stories to everyone they run into. One of my horror stories (actually a whole trunk load of horror stories) come from a one week stay at a place that was torn down in 1997 yet I still tell the stories. That’s how bad things can be when customers are dissatisfied.
It’s funny, I never seem to tell stories—good or bad—about my stays at a Motel 6 but at the fancy joints that messed me over, I’ve engraved those stories in stone so they’re never forgotten.
You got a dose of the real world. While your classmates were busy concluding their work it was apparent to you how serious this Industry is and how college will be once you start in the fall of 2010.
ReplyDeleteWhat goes on in Vegas stays in Vegas. Your Hotel students got a true sense of how successful Vegas has been and why it is known as having one of the top hotel schools in the Country. I would stronly recommend that you visit the UNLV Website and see what it has to offer.
You have really grown through the program. I know that you are on your way.
Take care.
Charles T. Ramsey, Esq.
School Board Member
West Contra Costa
Unified School District