Definition from Dictionary.com: cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.
What does the term "teamwork" really mean and how does it affect the hospitality industry?
Rather than having a guest speaker discuss "Excel in the Real World," we had a follow up session on characteristics of employees in the management/executive branch of a hotel company. After our discussion yesterday on the desirable worker traits, we approached real life scenarios in which we had to apply these traits. Despite the general agreement of what characteristics are favorable, when they were applied, many people had different opinions on which approach was best. For the purpose of learning to work together, the professors narrowed the characteristics down to four categories: directing, coaching, supporting, and delegating.
- Directors are people who provide specific instructions and closely supervise others to see that the task is accomplished; are highly directive/committed but not very supportive/confident.
- Coaches are people who continue direct but also explains decisions, solicits suggestions, and supports progress; are highly directive/supportive, but not very committed/confident.
- Supporters are leaders who support everyone's efforts towards success and shares responsibility for decision-making with them; are highly supportive/confident but not very directive/supportive.
- Delegates are leaders who turn over responsibility for making decisions and solving problems to other subordinates; are highly committed/confident but not very supportive/directive.
Case has it that it was not the first time something like this occurred, therefore the executive manager landed herself into a lot of trouble. Angered and impatient, she called 2 meetings with her assistant management team to scold them for not doing their jobs properly. Rather than proposing a solution to the problem, her rudeness and emotion did not help the situation at all, only strengthening the tension and building disagreeable feelings among her management team.
We analyzed the two scenes from the hotel reality show by having some students act as characters involved in the issue. From this, we learned as a class what kinds of group behaviors are acceptable and how to use teamwork to achieve our goals.
Most of the lessons we learn from our professors can be applied to different fields outside of hotels and hospitality. This lesson, above all others, is a true life lesson that we can all benefit from. A person may travel across the ocean, work in a completely new industry, or meet people who are completely different from oneself, but teamwork is universal.
Now some updates on the CHESS report, our group has started our actual report writing and has completed all of the graph/chart making. Although Professor Mark has not taught us how to make the payoff matrix, I started out and completed half of it by finding the percentage of no-shows for each specific number. I'm not exactly sure what the payoff matrix is for besides being used in forecasting to predict how many rooms the hotel should overbook by, but I am sure that the professor will teach us tomorrow.
CHESS game. Our goal was to reach a $70,000 profit
average and we made it by $123!