Monday, July 6, 2009
Last night, it was about ten minutes before check-in and I was taking out my ID card when I realized my roommate was asleep. I knew she did not go do early check-in, since she had been in the room since about 7 in the evening. I decided to wake her up in time for nightly check-in. At that moment, I was not thinking about my service assignment. I was doing it because it was I thought it was the right thing to do. Why wouldn't I wake up my own roommate? If she did not make it in time for check-in, she would be documented and it would be written up on her disciplinary record. I called her name, to gently wake her up. She did not respond. I decided to shake her a little, figuring it might work. She opened up her eyes, and I thought she was awake and she would get up to go to check in. However, it turned out she seemed to be unconsciously awake. She opened her eyes, then closed them again. At that moment, I had not even checked in myself, so I went to check in first. I told the RCA that I tried waking up my roommate for check-in, and she told me not to worry about it, that it was not my responsibility. I had to agree otherwise. I felt, as a roommate and as a human being that I should give her the courtesy of waking her up for check-in so she would not receive any sort of demerit on her disciplinary record.
I went back to my room and tried shaking her up again. She did that whole opening and closing her eyes gig once again. I then shook her a tad bit harder. She actually rose from her sleeping position and sat up. Then, she fell back onto her bed once again. I could help her no more. Two seconds later, the RCA came to the door, woke her up and documented her. I felt bad, but at the same time, I felt as if I did my best and could do no more.
I realized this morning in class when I saw the two questions on the sheet of paper that the incident from last night could apply as my act of service which I subconsciously committed. I described the event and then expressed how I felt after my failed attempt and "serving the guest." I consider it as a failed attempt as I was unable to successfully wake her up and get her to check in with the RCA's on time.
The class as a whole discussed what makes a good employee. We came up with a list of a good 30+ adjectives that would describe the characteristics an employee should carry. They were not sufficient though. I do not think that memorable would generally apply for a housekeeper. Our assignment tonight is to think up words that could you would consider when looking for an employee. I have thought of quick, efficient, and detail-oriented so far. I think those are pretty applicable. A housekeeper must be quick in his or her work when cleaning a hotel room. She must be efficient at her work and pay very close attention to detail. I am not done expanding this list, though. I will continue to ponder.