Through WCCUSD’s Ivy League Connection program, Hercules High School Students Justine Betschart, Stacy Chan, Ramiah Davis-Shephard, Louisa Man, Julia Maniquiz, and Yueming Wang will be attending Cornell University to either study Freedom and Justice or Hotel Operations Management during the summer of 2009.

Wednesday, July 1, 2009

For Our Hotelies

I invite our Hotel Management students to read the blog posted by Ms. Lilhanand about checking into their hotel when they arrived in New York. You can check it out at:

I'd like to hear your thoughts on whether you, as a customer, might frequent this chain again.

Read some of the details about how they tried to play the semantics game with a little bait and switch with regards to what was asked for as opposed to what was provided.

Also take a closer look at the time of night that they were finally allowed into their rooms. Normal check-in is somewhere around 3 PM yet they were denied access to their rooms until nearly 11 at night!

After traveling across the country I know I'm usually anxious to be able to lay down on a soft bed for a minute or maybe take a refreshing shower. but to be told that I would have to wait in the lobby for a few hours--at that time of day--might make me a little angry.

I'm sure that I would have used that spare time to pop open the laptop and start my eloquent letter to corporate headquarters letting them know that I would be taking full advantage of the Internet to alert every living soul on the planet about my wonderful experiences at their establishment.

I don't know if sending that letter would make any real difference but it'd sure make me feel better.

Let us know what your own thoughts are now that you're hotel management specialists.

1 comment:

  1. Thanks Don. I hope that they will see how they will respond. They will want to text Jackie who can give them a thorough explanation about what happened that evening.

    Take care.

    Charles T. Ramsey