Through WCCUSD’s Ivy League Connection program, Hercules High School Students Justine Betschart, Stacy Chan, Ramiah Davis-Shephard, Louisa Man, Julia Maniquiz, and Yueming Wang will be attending Cornell University to either study Freedom and Justice or Hotel Operations Management during the summer of 2009.
Tuesday, July 7, 2009
A day Full of Laughs
After lunch, we watched an incredibly disturbing video about "hotel horrors," the many dirty secrets of the housekeeping world, which include the lack of laundry done on the bedsheets and blankets and the glass cups in the hotel rooms. It seems that even some of the most luxurious of hotels including the Ritz Carlton commit such deeds. I was absolutely disgusted to hear that the bedsheets were not laundered after each guest stay and that the cups provided in the bathrooms were just rinsed. It happened to be that not cleaning those cups correctly is a violation of health codes. If I were managing the housekeeping department or the hotel, and I found out such acts were in my hotel, I would be furious. What kind of service is that? The Golden Rule in the hospitality industry is to treat others the way you would want to be treated. Would you want to reuse a cup that was only rinsed or sleep on sheets that hide all sorts of wastes, germs, and diseases?
The video was not to completely gross us out though, it was to present an issue and see how we would react to such a problem and solve it. Basically, it was testing our leadership skills. There were several shorts skits in which Mr. and Mrs. McCarthy chose students at random to handle the situation over the housekeeping incident as well as on how to deal with one's dysfunctional management team. They were absolutely hilarious. I have discovered that my classmates are some pretty creative individuals. They kept us laughing all the way. Mr. and Mrs. McCarthy were smiling from ear to ear. It was also interesting to see different views on leadership. They helped us determine which methods seem most effective in different types of situations. All in all, it was an amusing day.